Protection Plan Policy

Pure Tune’s protection plan policy remains in effect as long as the customer is actively subscribed to and paying the $4/month fee for the protection plan. The plan provides the following coverage:

If hearing aids are determined to be defective, the customer will be given a free replacement. 

If the hearing aids are lost, broken, or water damaged, the customer can purchase a new pair for the exclusive protection plan member price of $24 for the Audius, and $34 for the Audius

 Pro.

The BTE protection plan is different from the Audius series, with a one time cost of $39 for 1 year of the protection plan. The exclusive protection plan member price of $89

If the product is returned new/unopened within 45 days of when the customer initially received their package, they will be refunded fully for the warranty purchase.

If the customer uses their hearing aids and keeps the product longer than 45 days, the customer will be considered as having used the warranty and the initial charge is non-refundable. Pure Tune will then cancel the warranty and the customer will no longer be billed for any additional automatic payments.

This policy can be cancelled at any time by contacting the customer service team at info@puretune.com. Once the policy is cancelled, all protection plan policy coverage stops immediately.